Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use our website and services.

We are a Canadian company. Although our company is based in Canada, certain technical infrastructure and service providers used to operate our website and services are located in the Netherlands and Finland. Your personal information may therefore be stored or processed in Canada, the Netherlands, Finland, or other locations where our necessary service providers operate.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Account and Registration Information

If you create an account on our website, we may collect and store information such as:

• Your name;
• Email address;
• Username;
• Password credentials in appropriately secured form;
• Account information and preferences; and
• Other information you voluntarily provide in your account.

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.

Order and Purchase Information

When you place an order, we may collect information necessary to process and fulfill that order, including:

• Name;
• Billing and shipping address;
• Email address;
• Telephone number, if provided;
• Order details;
• Transaction and payment-related information; and
• Information necessary to provide customer support.

We retain order information for as long as reasonably necessary for fulfillment, customer service, accounting, tax, fraud prevention, security, and legal purposes.

Contact and Support Information

If you contact us through our contact form, email, or other support channels, we collect the information you voluntarily provide, such as your name, email address, and the contents of your message.

This information is used solely for responding to your inquiry, providing customer service, maintaining appropriate business records, and addressing technical or other issues.

We do not use customer support communications for advertising or sell them to third parties.

Technical and Security Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address;
• Browser type and version;
• Operating system;
• Device information;
• Date and time of visits;
• Pages requested;
• Referring website; and
• Information necessary to detect and prevent malicious activity.

This information may be used for website security, troubleshooting, fraud prevention, performance monitoring, and maintaining the reliability of our services.

3. Where Your Information Is Stored and Processed

We are a Canadian company, but our website infrastructure and certain data-processing services are located outside Canada.

Our website hosting and certain technical data-processing infrastructure are located in the Netherlands and Finland.

This means that personal information submitted to our website may be transferred to, stored in, or processed in Canada, the Netherlands, Finland, or another jurisdiction where a necessary service provider operates.

We select service providers based on their ability to provide appropriate security and confidentiality protections.

We do not transfer personal information to third parties for their own advertising, marketing, profiling, or commercial purposes.

4. How We Use Personal Information

We use personal information only when reasonably necessary for legitimate business and service purposes, including:

• Creating and managing customer accounts;
• Processing and fulfilling orders;
• Providing products and services;
• Providing technical support and customer service;
• Responding to inquiries;
• Communicating important information regarding your account, orders, or services;
• Detecting and preventing fraud, abuse, unauthorized access, and other security threats;
• Maintaining and improving website functionality and performance;
• Troubleshooting technical problems;
• Maintaining business and transaction records; and
• Complying with applicable legal obligations.

We do not use customer personal information for purposes unrelated to the services we provide without appropriate notice or consent where required by law.

5. Sharing and Disclosure of Personal Information

We Do Not Sell or Share Customer Information

We do not sell, rent, trade, disclose, or otherwise share customer personal information with third parties for their own purposes, including advertising, marketing, data brokerage, profiling, or other commercial purposes.

We do not provide customer lists or customer databases to third parties.

We do not permit third parties to use customer information for their own marketing purposes.

Service Providers and Data Processors

To operate our website and provide our services, we may use carefully selected infrastructure providers and technical service providers.

These providers may process or store personal information solely as necessary to provide services to us and on our behalf. They are not authorized to use customer information for their own independent purposes.

Examples may include:

• Website and server hosting providers;
• Email infrastructure providers;
• Payment processors;
• Security and fraud-prevention services;
• Website infrastructure and CDN providers; and
• Other technical providers that are necessary to operate our website and services.

These providers are service providers or data processors rather than recipients of customer information for their own commercial purposes.

6. Legal Requirements

We do not voluntarily disclose customer personal information to third parties.

However, nothing in this Privacy Policy prevents us from disclosing information where disclosure is required or legally compelled by applicable law, including a valid court order, warrant, subpoena, or other legally binding governmental or judicial process.

Where legally permitted, we will consider reasonable measures to protect the confidentiality of customer information and may notify an affected customer where appropriate.

We may also disclose information where necessary to protect the security, rights, property, or safety of our company, our customers, our website, or others, to the extent permitted by applicable law.

7. Payment Information

Payments may be processed by third-party payment processors.

We do not ordinarily receive or store complete payment-card numbers, security codes, or other sensitive payment credentials when payment processing is handled directly by a payment processor.

Payment processors process payment information according to their own privacy policies and applicable payment-security requirements.

We only receive and retain the transaction information reasonably necessary to identify and manage the transaction, such as payment status, transaction identifiers, order information, and other information provided to us by the payment processor.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that allow our website to remember information and maintain functionality.

We may use cookies for purposes including:

• Maintaining login sessions;
• Maintaining shopping-cart functionality;
• Remembering website preferences;
• Authentication and security;
• Preventing abuse and fraudulent activity;
• Improving website performance; and
• Understanding general website usage.

Some cookies are necessary for the website to function and cannot reasonably be disabled without affecting website functionality.

You can generally control or disable cookies through your web browser settings. Disabling certain cookies may cause portions of the website to function incorrectly.

Necessary Cookies

Depending on how you use the website, necessary cookies may include cookies associated with:

• WordPress authentication and login;
• PHP sessions;
• Shopping-cart functionality;
• Security and fraud prevention;
• Cloudflare or other website security infrastructure; and
• Other essential website functionality.

The exact cookies used may change as our website and technical infrastructure are updated.

9. Analytics

If analytics technologies are used on our website, they are used to understand website performance and general usage.

Where analytics services collect information directly from visitors, those services may process technical information such as IP address, browser information, device information, pages visited, and interaction data according to their own privacy policies.

We do not use analytics information to sell or provide customer personal information to third parties for their own marketing purposes.

If we use a third-party analytics provider that requires consent under applicable law, appropriate consent mechanisms may be provided.

10. Embedded Content and Third-Party Websites

Our website may contain links or embedded content from external websites or services.

Examples may include videos, social-media content, payment interfaces, maps, or other embedded functionality.

When you interact with embedded content or follow a link to an external website, that external service may collect information directly from you and may use its own cookies, tracking technologies, and privacy practices.

We do not control the privacy practices of external websites.

We recommend reviewing the privacy policy of any external service before interacting with it.

11. Who Can Access Your Information

Personal information is accessible only to individuals or service providers who reasonably require access to perform their responsibilities.

This may include:

• Authorized company personnel;
• System administrators;
• Customer-support personnel; and
• Technical service providers operating infrastructure on our behalf.

Access is limited according to operational necessity and appropriate security practices.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained depends on the nature of the information and why it was collected.

For example, we may retain:

• Account information while an account remains active;
• Order and transaction information for business, accounting, tax, fraud-prevention, and legal purposes;
• Customer-service communications for as long as reasonably necessary to provide support and maintain appropriate records; and
• Security logs for a reasonable period necessary to maintain website security and investigate abuse or security incidents.

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal or legitimate business requirements.

13. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses HTTPS/SSL encryption for communications between your device and our website.

Access to systems containing personal information is restricted to authorized personnel and service providers who require access to perform their duties.

No method of electronic transmission or storage is completely secure. Although we take reasonable measures to protect personal information, we cannot guarantee absolute security.

In the event of a privacy or security incident, we will take appropriate steps as required by applicable law, which may include investigating the incident, containing the incident, and notifying affected individuals or authorities where legally required.

14. Your Privacy Rights

General Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally permitted;
• Request information about how your personal information is collected and used;
• Withdraw consent where processing is based on consent; and
• Make a privacy complaint or inquiry.

To exercise a privacy right, please contact us using the contact information provided below.

We may need to verify your identity before fulfilling certain requests.

We will respond to legitimate privacy requests within the timeframe required by applicable law.

15. Canadian Privacy Law

As a Canadian company, we are committed to complying with applicable Canadian privacy legislation.

Depending on the nature of our activities and the location of the customer, applicable legislation may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Where another privacy law applies to your personal information, we will handle that information in accordance with the requirements applicable to us.

16. European and International Visitors

Visitors from the European Economic Area, the United Kingdom, and other jurisdictions may have additional privacy rights under applicable local law.

Although we are a Canadian company, certain website infrastructure and service providers are located in the Netherlands and Finland.

Where applicable law requires a specific legal basis, consent, notice, or other privacy protection for the processing of personal information, we will comply with the requirements applicable to that processing.

17. Children’s Privacy

Our website and services are not directed toward children who are below the minimum age permitted to use our services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.

18. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites.

Your interaction with those websites is governed by their own privacy policies and terms.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related concern, please contact us through our website’s contact form or using the contact information provided on our website.

We take privacy inquiries seriously and will make reasonable efforts to address your request in accordance with applicable law.